Reimagining Onboarding for the Digital Travel Era
SITA AIR Demo was created to help airlines, airports, and partners visualize how a digital passport ecosystem can streamline travel experiences.
Project Type
Boarding Pass App
My Role
Product Designer
Duration
2 Months
Tool
Figma, Miro
What is SITA AIR?
The SITA AIR App demonstrates how digital passports and mobile boarding can streamline travel. Designed for investor and partner demos, it highlights SITA’s Digital Identity SDK through a secure, intuitive, mobile-first experience.
Discovery & Alignment Workshop
The project manager and our team want to show all the results to the client, but the client only wants a solution based on the pandemic's impact on the organization.We were all taken back. We decided to do a user interview to identify the problems early due to our time constraints.
Uer Interview
Now that we have gathered the findings from the survey, it is time to validate them and delve deeper
We have interviewed 12 employees:
8 existing users
"(who are using employee app for more than 3 years)"
4 novice users
"(who are new to the app and have been using it for more than 10 days)"
While conducting interviews, we placed significant emphasis on the pandemic to understand how it is impacting employees’ lives.
Ideation
"How might we build a platform to assist new users in induction training and support existing users with stress and career growth?"
Gamified Induction/Training
Enhances employee experiences, aiding efficient onboarding success for organizations.
Help employees grow professionally to increase productivity and keep them motivated.
Increase Visibility
This helps employees get recognized for their knowledge growth, fostering a positive work environment and a culture of personal development.
Peer Learning
This removes the sense of isolation and creates a positive workplace where employees can develop together and support one another.
Plan Your Learning Journey
Collaborative Skill Building
Creating an atmosphere of collaborative learning increases employee involvement and drive, as employees feel more linked and committed to their growth.
Plan Your Learning Journey
Helps employees take charge of their career growth, match their skills with company objectives, and consistently enhance their performance. It benefits both employees and the organization.
Splash & Onboarding Screens
To enhance the user experience, improve user engagement, and help users make the most of the app's features.
Home Page
It functions as the primary focal point for all employee-related activities and information within a company.
Elements Created
Progress Indicators
I have integrated gamification and avatar progression into induction or training programs, so organizations can create a more engaging and effective learning environment that promotes knowledge retention and employee development.
Retention Indicators
This helps employees by notifying them of their lack of progress, which makes their avatars lose quality and harms their character's overall health. This health gradually decreases over time, and to maintain it, employees must make progress every day.
KPIs
Novice User’s/New Joiners
Training Module Completion Rate
Percentage of new employees who complete all required training modules and courses within the specified time frame.
Exsiting User’s
Training Program Effectiveness
Evaluate the impact of training programs on employee performance, job satisfaction, and retention rates.
Takeways
This revamp offered lots of growth in a fast-paced environment
Fast thinking and decision-making. Since it was a quick sprint, I was pushed to make quick decisions and learned how to make decisions based on the data available to me.
Power of diverging as a team and then coming together to share our thoughts. To save time, we divided the work and created our designs and iterations for each feature. We then came together to share our ideas. This opened up ideas that one or the other of us would've never come up with before.
Balancing business and user needs. The revamp pushed me to brainstorm ways in which we could incorporate the business needs while not taking away from a smooth experience.